Works for your techs.
Isaac is the part of Orchard that works your tickets. It reads the ticket, checks the computer, lines up the fix your best tech would use and waits for a yes.
Book a demoAsk it like you’d ask your best tech
Questions your team
already asks.
Isaac answers from your tickets, your computers and your clients’ work, so a question can be as specific as the problem.
Every answer shows its work: which tickets it read, which computers it checked and what it found.
From the ticket to the service meeting
- A tech
“Dana’s Outlook keeps asking for a password. What fixed it last time at Northwind?”
- A service manager
“How many tickets this week had a fix ready before a tech opened them?”
What Isaac does
on a ticket.
- 01
It reads and checks.
Isaac reads the ticket, finds the computer behind it and runs read-only checks in the background. Then it writes what it found into the ticket.
- 02
It lines up the fix.
From how your team closed the same ticket before, Isaac proposes the fix that held and shows the exact steps it would run.
- 03
It waits for a yes.
Anything that changes a computer waits for a tech. For many computers, it offers to try one first. A computer someone is using waits for them.
- 04
It keeps what works.
When a fix holds, Isaac offers to keep it as a playbook, so the next tech doesn’t need to know it by heart.
One change.
Six computers.
One first.
Northwind’s new password policy changed everyone’s password overnight. Isaac lines up Priya’s fix for the other six front-office computers and offers to try it on one first.
Ask for a page,
not just an answer.
Studio turns a question into a page your team can use. Ask for the view you need, then share it or pin it for your next service meeting. Isaac keeps the numbers current.
Your team stays in charge
Set what Isaac may do.
Client by client.
One page holds every limit: what playbooks and Isaac may do without asking, the limit for each client, and everything Orchard changed.
All the controlsWhat can Isaac do without asking?
Out of the box, look and report. Read-only checks run in the background. Every change waits for a person, and you decide when that loosens.
Can one client be stricter than the rest?
Yes. Each client can be held stricter than the workspace, never looser.
What if someone is using the computer?
Isaac holds the step until a person says go. Here, Dana is typing in Outlook, so the reset waits.
Does Isaac replace a tech?
No. Isaac takes the legwork off the tickets your techs are sick of. The decisions stay with them, and so does every yes.
See Isaac at work
Bring a question.
Watch Isaac answer it.
Ask Isaac about a ticket you’re tired of. You’ll see what it checks, what it proposes and where it stops for a yes.
Book a demo